- Shipping & Returns
Shipping & Returns
Our normal shipping is UPS. Ground starts at $14.50, 2nd Day starts at $20.50 and Next Day Air is calculated at time of order. A signature is required on all deliveries.
When ordering please remember that this is a handmade product and it takes time to make these products. All of our products are handmade at our studio located in Houston. We do try to keep merchandise in stock at all times but at certain times of the year we run behind on time. If a product is in stock we will do our best to try and ship it the same day as it is ordered. If we are making a belt for you then it takes about 2 to 3 weeks to make. Any buckle or buckle sets with initials or brands take approximately 4 to 6 weeks to manufacture. If you need it faster please call us toll free and ask if it would be possible to expedite your order any faster. If you would like your order gift wrapped free please let us know.
It is our policy to ship only to your credit card billing address or an additional authorized shipping address that can be verified with your credit card company. In order to ship to any other address (including gift orders), we will need to be able to call you at a telephone number that can be verified by the credit card company. Thank you for your understanding.
Due to the nature of each and every item in our store and on our web site being custom made, all purchases are non-refundable. Exchanges and store credit only with receipt and return within 30 days. Purchaser is responsible for all return shipping charges. Please be sure to insure your purchase for the total invoice amount. You are responsible for returned merchandise that is lost in shipment.
If there is a problem with any of or products during normal use, we will repair or replace it for free. Our belts are hand made of fine, 100 % natural leathers and will be replaced or repaired if a quality problem develops.